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    Telecommunications

    How do we run complex networks with quality and serve millions of customers efficiently?

    Telecom operators and vendors combine critical infrastructure with large customer bases. We operate mission-critical environments and apply AI to customer service and network data analysis.

    Starts with: IT operations

    Find where to start →

    Analysts in an operations center monitoring the network

    What we offer

    • Network and infrastructure operations

      24×7 monitoring and operation of critical infrastructure and applications, with AI supporting fault detection.

      Also known as: AIOps · operations center

    • Customer service with AI agents

      Recurring requests resolved by agents integrated with billing and service systems.

      Also known as: Agentic AI · omnichannel service

    • Customer and network data

      Usage, network and relationship data integrated to reduce churn and guide offers.

      Also known as: Data platform · churn analytics

    • Security and compliance

      Protection of subscriber data and continuous threat monitoring.

      Also known as: SOC · Data Protection

    Processes Semantix AI Suite runs in your sector

    Examples of application

    • Activation and number portingRequest checked, line activated and customer notified.
    • Bill disputesCharge reviewed and adjustment applied within policy.
    • Technical supportRemote diagnosis done before sending a technician.
    See the business areas →

    Clients in this sector

    • Vivo
    • Claro
    • TIM
    • Nokia

    Display of brands subject to usage authorization.

    Every sector has its own bottleneck

    The method does not change: we understand the problem, map the workflow, check what already exists and define a first step with real impact.

    Talk to Semantix

    Not sure what a term means? That’s fine

    Nobody should have to speak technology to understand a transformation.

    Enterprise AI Company
    A company that brings AI into the operations of large enterprises: it delivers the platform, builds with the client’s team or runs the processes with AI agents and specialists.
    Hybrid workforce
    AI agents handle the volume; specialists decide the exceptions and the risky cases.
    Operation that learns
    Every human decision becomes knowledge, so the next similar case is faster and cheaper.
    Outcome-based contract
    You pay for what is delivered and measured, such as tickets resolved or cost per transaction.
    Context
    Your company’s knowledge (data, processes, rules and decisions) that lets AI act safely.
    AI
    Computers able to perform tasks that would normally require human intelligence.
    Agent
    An AI system that can carry out tasks using tools.
    Workflow
    The path a piece of work travels inside a company.
    API
    A way of letting systems talk to each other.
    Cloud
    Computing and storage reached over the internet.
    Data Platform
    An environment that organizes and serves the company’s data.
    Agentic AI
    AI that can understand goals and carry out tasks within defined limits.
    AI Harness
    The structure that supplies the context, tools, rules and controls an agent needs to act safely.