What is it?
They are the programs that record and run the business — order, invoice, payment, inventory, delivery, service. Each was built for one purpose, and almost never to talk to the others.
The Enterprise AI CompanyAgentified IT services
Enterprise systems
Your current systems, connected to your operation’s context, without replacing anything
ERP, CRM, financial, industrial, service, transport and inventory systems: that is where the company’s work actually happens, often for decades.
You keep what works. Your systems start talking to each other, and the knowledge they hold becomes context for agents and people to decide better.
Why does it matter?
Because the answer a customer is waiting for usually sits in three systems at once — and today it is a person bridging them by hand.
How does it work?
We expose each system’s functions securely and consistently, build the links between them, and keep clear rules and permissions about who can do what.
What changes?
A request crosses the whole company without anyone copying information from screen to screen — and the legacy stops being a limit.
An example: one request across four systems
The same request, with and without the bridges in place.
Today
- Customer
- Service rep
- CRM
- ERP
- Spreadsheet
- Delivery system
- Customer
After
- Customer
- Connected service desk
- ERP and CRM talking
- One single answer
The company’s own rules still apply — now applied consistently, and on record.
Where this fits: this is where your operation connects. Without this bridge, agents only talk; with it, they do the work inside your systems.
Signs you need this
“The same information is typed into two or three systems.”
“The ERP works, but no one can get data out of it quickly.”
“Every update to the management system becomes a long, expensive project.”
“Different departments use different tools for the same thing.”
What we offer
From the ERP to each department’s platforms, always connected to the rest of the company.
SAP
From preparation to the ongoing evolution of the ERP, including the move to the cloud and switching on SAP’s AI.
Also known as: RISE with SAP · GROW with SAP · SAP Business AI
Customer relationships
Sales, service and marketing in one place, adapted to each market.
Also known as: CRM Cross Market · Microsoft Dynamics 365
Planning, documents and quality
Financial planning, document management and quality control on proven platforms.
Also known as: EPM · ECM · QMS
Technical field systems
Asset maps, network management and crew dispatch for those who run physical infrastructure.
Also known as: GIS · ADMS · Workforce Management
Integration between systems
Systems talk to each other through secure interfaces, with access control and logging.
Also known as: Governed APIs · LinkAPI
Where AI comes in
Management systems hold the business rules. Connected to them, AI agents look up information and carry out tasks under the same rules — and in SAP, SAP’s own AI platform lets business teams build their own agents.
Where to start
Systems discovery
We understand the business and IT environment, design how it should look and plan the investment before any implementation.
See the SAP journey →The systems we usually find
Each system holds part of the company’s information. In most cases, the challenge lies in the integration between them.
ERP and SAP
They know what was sold, invoiced, paid and what is in stock.
CRM and service desk
They know who the customer is, what they ordered and what has already been promised.
WMS, TMS and industrial systems
They know where the goods are, what is in production and what will be late.
In-house systems and spreadsheets
They hold the rule that exists only in someone’s head — and that is where the risk lives.
Four ways to bring a system into the flow
The choice considers what each system allows and the level of risk the operation accepts.
- 01
Open an access door
The system starts offering its functions in a standard, controlled way to whoever is authorized.
- 02
Announce when something happens
Instead of someone checking every hour, the system itself announces when an order changes status.
- 03
Automate through the screen
When no other integration method is available, a robot operates the system interface as a temporary, monitored solution.
- 04
Store the meaning
Each piece of information gets a single definition, so people, reports and agents speak the same language.
The platforms we work on
These are the systems our clients’ businesses run on — and where the experience of the Atos South American operation now inside Semantix counts most.
Technologies in the Semantix ecosystem. Display of partner trademarks is subject to their authorization.
How do we do it? See the technical detail →Hide the technical detail
Technical detail
SAP and ServiceNow · CRM and ERP · GIS · in-house applications · integration bus, events and connectors · governed APIs with identity, quotas and audit trail · hybrid architectures.
The bridge between those systems and the intelligence is LinkAPI, part of the Semantix AI Suite.
Frequently asked questions
Common questions about enterprise systems
What is RISE with SAP?
It is SAP’s offering that bundles S/4HANA in the cloud, infrastructure, support and transformation tools in a single contract. Semantix leads the migration and can run the environment afterwards.
How long does an S/4HANA migration take?
It depends on the size and customization of the environment. At Marcopolo — three countries and over 4,000 users — the migration from ECC to RISE with SAP was completed in under 10 months, with heavy use of automation.
What changes for companies still on SAP ECC?
SAP ends ECC mainstream maintenance in 2027, with optional extended maintenance until 2030. Planning the migration early reduces risk, cost and deadline pressure.
Can we apply AI to the systems we already have?
Yes. AI agents work on top of existing SAP, ERP and CRM systems — reading, validating and recording information — without replacing them. Integration runs through APIs, with Link API.
Connected to your operation
This service is part of a single operating model, with AI agents and specialists on the Semantix AI Suite. Decisions made here feed your company’s shared context and make the other operations smarter.
- 01Service DeskField Services · Asset management · ITSM
- 02AMS · ApplicationsSupport · Modernization · Quality
- 03AMS SAPImplementation · Support · SAP Business AI
- 04NOC · Infrastructure and cloudCloudOps · FinOps · Observability
- 05SOC · Security24×7 monitoring · Identities · XDR and MDR
- 06DOC · Data and AIData platform · Analytics · AI governance
- 07Agentified business processesFinance · Customer service · Procurement and supply · People and HR · Legal and contracts · Risk and compliance
Agents on the volumeSpecialists on judgmentFrom platform to operations
One context for your companyEvery operation feeds the same context and runs on the same foundation: the Semantix AI Suite and Brazilian governance.Explore Semantix AI Suite →Connect · Operate · Learn · Orchestrate