What is it?
It is how IT organizes its processes, tracks projects, controls equipment and licenses, and prepares for failures.
The Enterprise AI CompanyAgentified IT services
IT management and continuity
IT that anticipates, instead of just reacting
IT management and continuity means having processes, projects and equipment under control — and a tested plan for when something fails. Your essential IT services become results for the business, and every failure avoided teaches the operation to anticipate.
With practices recognized by the market and decisions backed by data.
Why does it matter?
Without governance, IT lives from one emergency to the next: projects run late, no one knows how much equipment exists and an outage becomes a crisis.
How does it work?
We assess maturity, adopt market practices such as ITIL and ISO standards, set up a project office and test the recovery plans.
What changes?
IT starts preventing problems, delivering projects on time and making decisions based on data.
An example: a key server stops working
The same failure, with and without a continuity plan.
Today
- System down
- Search for who is responsible
- Untested backup
- Improvised recovery
- Hours of downtime
After
- Failure detected
- Plan triggered
- Backup environment live
- Operations restored
The plan was tested before it was needed — and each step has a named owner.
Where this fits: this solution is part of the IT operations front. Day-to-day IT service operations are covered in Service Desk.
Signs you need this
“No one can say how many computers and licenses the company has.”
“IT projects run late and the business cannot see their value.”
“The backup exists, but it has never really been tested.”
“IT decisions are made on an "I think this is the way" basis.”
What we offer
So IT runs predictably and creates value for the business.
IT service maturity
Assessment and design of service, change and problem processes using market practices.
Also known as: ITSM consulting · ITIL
Operational governance
Rules, roles and indicators aligned with ISO standards, so IT runs predictably.
Also known as: Operational Governance · ISO standards
Project office
IT projects tracked from plan to delivery, with governance and value for the business.
Also known as: Strategic PMO
Equipment and license management
The full life cycle: purchase, use, maintenance and disposal, at optimized cost.
Also known as: Intelligent Asset Management
Continuity and recovery
Tested backups, a backup environment and a clear plan to get running again after a failure.
Also known as: Backup · Disaster Recovery
Workplace experience
Measuring how computers and apps work for each person and fixing issues before anyone complains.
Also known as: Endpoint Analytics
Service management in the cloud
A service platform for IT and other departments, bought as a service.
Also known as: ITSM / ESM SaaS
Smart lockers
Pick up and return equipment at any time, with no queue.
Also known as: Smart Locker
Walk-up support desk
An in-office support point to fix issues on the spot, with or without an appointment.
Also known as: Techbar
By the numbers
85%
of IT leaders believe the digital experience needs to improve
Source: Vanson Bourne / Nexthink
12%
of organizations have fully mature IT service operations
Source: EasyVista, 2026
55%
of organizations struggle to maintain backup, disaster recovery and security updates
Source: Gartner
Where AI comes in
AI analyzes tickets and indicators to point out what is going to fail, where the process gets stuck and which equipment needs replacing — and supports decisions with data instead of guesswork.
Where to start
IT maturity assessment
We measure the maturity of processes, projects and continuity, and deliver an improvement plan ordered by priority.
Request the assessment →How we do it, step by step
An integrated operation, supported by processes, technology and governance.
- 01
Assess
We measure the maturity of processes, projects, assets and continuity plans.
- 02
Organize
We adopt market practices, define roles and indicators and set up the project office.
- 03
Protect continuity
We review backups, set up the backup environment and test the recovery plan.
- 04
Track
Indicators on a dashboard, regular reviews and continuous improvement supported by AI.
Who we work with
Service management platforms and market references in IT service.
Technologies in the Semantix ecosystem. Display of partner brands is subject to authorization.
How do we do it? See the technical detail →Hide the technical detail
Professional layer
ITSM maturity assessment · ITIL process design (incident, problem, change, request) · governance aligned with ISO standards · strategic PMO and portfolio management · IT asset life cycle management · identity and environment management · backup, disaster recovery and continuity testing.
We call this Digital Workplace & IT Governance.
Frequently asked questions
Common questions about IT governance
What is ITIL?
It is a set of good practices for organizing IT services: how to log and resolve tickets, how to make changes without breaking anything and how to stop the same problem from coming back. We adopt what makes sense for each company.
What is the difference between backup and disaster recovery?
Backup is the copy of the data. Disaster recovery is the complete plan to get running again after a serious failure: where the system comes back up, how long it takes and who does what. Both need to be tested.
What is a project office for?
To track all IT projects in one place, with clear priorities, realistic deadlines and the value of each one to the business. It narrows the gap between what was planned and what gets delivered.
Do you also provide user support?
Yes. The service desk, on-site support and VIP service are part of Service Desk, and can be hired together with governance.
Connected to your operation
This service is part of a single operating model, with AI agents and specialists on the Semantix AI Suite. Decisions made here feed your company’s shared context and make the other operations smarter.
- 01Service DeskField Services · Asset management · ITSM
- 02AMS · ApplicationsSupport · Modernization · Quality
- 03AMS SAPImplementation · Support · SAP Business AI
- 04NOC · Infrastructure and cloudCloudOps · FinOps · Observability
- 05SOC · Security24×7 monitoring · Identities · XDR and MDR
- 06DOC · Data and AIData platform · Analytics · AI governance
- 07Agentified business processesFinance · Customer service · Procurement and supply · People and HR · Legal and contracts · Risk and compliance
Agents on the volumeSpecialists on judgmentFrom platform to operations
One context for your companyEvery operation feeds the same context and runs on the same foundation: the Semantix AI Suite and Brazilian governance.Explore Semantix AI Suite →Connect · Operate · Learn · Orchestrate