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    Strategic partner · Azure, CRM and applications

    Microsoft with Semantix: Azure, Dynamics 365 and AI, run end to end

    Semantix migrates and operates Microsoft Azure environments, organizes data and puts AI into production, and implements and supports Dynamics 365 for sales and service. You get one accountable partner, from the cloud to the CRM.

    Find where to start →

    What Semantix does with Microsoft

    • Journey to Azure

      We assess the environment, plan the migration by priority and move applications to Azure without stopping operations.

      Also known as: Move to Cloud · workload optimization

    • Costs and operations under control

      Consumption tracked by area, end-to-end monitoring and a dedicated team 24/7.

      Also known as: FinOps · observability · CloudOps

    • Data and AI on Azure

      A data platform, data products, and models and agents in production, with ongoing governance and curation.

      Also known as: Data Platform Foundation · Azure OpenAI · AI pipeline

    • CRM with Dynamics 365

      Sales, service and marketing in one place, implemented and integrated with the ERP and other systems.

      Also known as: Dynamics 365 · CRM project (implementation and integration)

    • AI in customer management

      Agents that qualify leads, summarize cases and suggest the next action inside the CRM.

      Also known as: Customer management AI project · Copilot

    • CRM support and evolution

      Improvements, version upgrades and day-to-day support with agreed service targets.

      Also known as: CRM AMS · version upgrade

    • Application modernization

      In-house systems moved to modern architectures on Azure, step by step and without stopping the business.

      Also known as: Application modernization · .NET · containers

    • Customer management strategy

      An assessment of the customer journey and a prioritized plan, from first contact to after-sales.

      Also known as: Customer Management Strategy Consulting

    With the Semantix AI Suite

    The Semantix AI Suite works on top of the Azure and Dynamics 365 your company already has. LinkAPI connects agents to the CRM, the ERP and databases, Agentix can use the models chosen agent by agent, and Safetix applies your rules and records every action.

    Explore the Semantix AI Suite →

    Use cases

    Application examples

    • Data center to AzureApplications leave the data center in waves, starting with those that weigh most on cost.
    • One view of the customerSales and service see the same customer history, integrated with the ERP.
    • AI-assisted serviceAgents summarize the case, suggest the answer and record everything in Dynamics 365.

    Cases

    Results from real projects

    Clients are not named, for confidentiality.

    • Energy and utilitiesData platform

      Forecasting regulatory penalties at a power distributor

      Challenge
      Fines for long outages, fragmented low-quality data and indicators calculated by hand.
      What we did
      A lakehouse with a medallion architecture (Bronze, Silver and Gold) on Databricks in Microsoft Azure, machine learning forecasts, a penalty simulator and dashboards.
      • 36%more accurate than the business team’s forecast
      • R$ 3.4Min avoidable fines

      Expected result · Forecast measured in the pilot; the avoided fine is an expected resultDatabricks · Microsoft Azure

    See all cases

    Frequently asked questions

    Common questions

    Does Semantix implement Dynamics 365?

    Yes. We handle consulting, implementation, integration with the ERP and other systems, support (AMS) and CRM version upgrades.

    Does Semantix only work with Azure?

    No. We also work with AWS, Google Cloud and Huawei Cloud. We recommend the cloud based on the problem and what your company already uses, not the vendor.

    Do AI agents work with Dynamics 365?

    Yes. LinkAPI connects agents to the CRM with access only to what they need, and Safetix records every action.

    Start with the process, not the technology

    An assessment shows where value is stuck in your operation and which technology, the one you already have or the best fit, solves it first.

    Talk to Semantix

    Technology from the Semantix partner ecosystem. Names and trademarks belong to their respective owners.

    Not sure what a term means? That’s fine

    Nobody should have to speak technology to understand a transformation.

    Enterprise AI Company
    A company that brings AI into the operations of large enterprises: it delivers the platform, builds with the client’s team or runs the processes with AI agents and specialists.
    Hybrid workforce
    AI agents handle the volume; specialists decide the exceptions and the risky cases.
    Operation that learns
    Every human decision becomes knowledge, so the next similar case is faster and cheaper.
    Outcome-based contract
    You pay for what is delivered and measured, such as tickets resolved or cost per transaction.
    Context
    Your company’s knowledge (data, processes, rules and decisions) that lets AI act safely.
    AI
    Computers able to perform tasks that would normally require human intelligence.
    Agent
    An AI system that can carry out tasks using tools.
    Workflow
    The path a piece of work travels inside a company.
    API
    A way of letting systems talk to each other.
    Cloud
    Computing and storage reached over the internet.
    Data Platform
    An environment that organizes and serves the company’s data.
    Agentic AI
    AI that can understand goals and carry out tasks within defined limits.
    AI Harness
    The structure that supplies the context, tools, rules and controls an agent needs to act safely.