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    Semantix AI Suite · See it in action

    See the Semantix AI Suite run a process end to end

    In three steps: how IT operations work today, how the Suite handles each request from intake to system, and what changes when agents operate and people decide.

    Schematic illustration. Systems are shown by category.

    How it works today

    Operations run by people, system by system

    Seven services, three support tiers and dozens of systems. Each request moves up a tier and crosses several systems by hand, and operations only grow by adding people.

    • Support and workplaceService Desk · Field Services
    • Application supportAMS · Modernization
    • Cloud and infrastructureNOC · CloudOps · FinOps
    • SecuritySOC · Identity
    • SAP supportAMS SAP · Implementation
    • Data operationsDOC · Data platform
    • Business processesBPaaS · Automation
    • Critical incident
    • War room open
    • Tickets piling up
    • SLA breached
    • Integration error between systems
    • Long resolution time
    • Satisfaction dropping
    • Delayed deployment

    People-dependentpeople execute, people review, and operations only grow by adding people

    Client systems
    • ITSM
    • ERP
    • CRM
    • Data and cloud
    • Security
    • Collaboration
    • Legacy
    Each request moves up a tier and crosses several systems, by hand.

    How the AI Suite operates

    Each request goes through the Suite, from intake to system

    Safetix checks the request before any action, Agentix coordinates the agents and calls a person when the decision requires it, and LinkAPI acts on the systems with credentials and a record. When a rule is not met, the action is blocked.

    Intakethe request arrives

    • Chat
    • Voice
    • Email
    • Portal
    • API

    Safetixchecks

    • Personal data protected
    • Manipulation attempt
    • Industry rules
    • LGPD and AI regulation
    • Company policies

    ✓ Cleared✕ Blocked

    Agentixcoordinates

    • L1 support
    • L2 escalation
    • Application support
    • Infrastructure

    Agent executesPerson approves

    LinkAPIexecutes

    Only the access needed, with credentials and a record

    Systemswhere the work happens

    • ITSM
    • ERP
    • CRM
    • Data and cloud
    • Legacy
    Everything happens inside the platform, and every step is recorded.

    Before and after

    The same work, now run by agents

    The client’s operations never stop: agents handle the volume, specialists handle the exceptions and a single layer reaches every system.

    BeforeRun by people: costly, slow and fragile

    • Service Desk
    • AMS
    • NOC
    • SOC
    • AMS SAP
    • DOC
    • BPaaS
    • Critical incident
    • War room open
    • Tickets piling up
    • SLA breached

    People-dependentpeople execute, people review, and operations only grow by adding people

    Each request moves up a tier and crosses several systems, by hand.

    AfterRun by agents, orchestrated by the Semantix AI Suite

    One layer on top, connected to every system you already have.

    Want to see it on the real platform?

    In 30 minutes, we show these flows running on the Semantix AI Suite and design your company’s first case with you.

    Book a live demoExplore the Semantix AI Suite

    Not sure what a term means? That’s fine

    Nobody should have to speak technology to understand a transformation.

    Enterprise AI Company
    A company that brings AI into the operations of large enterprises: it delivers the platform, builds with the client’s team or runs the processes with AI agents and specialists.
    Hybrid workforce
    AI agents handle the volume; specialists decide the exceptions and the risky cases.
    Operation that learns
    Every human decision becomes knowledge, so the next similar case is faster and cheaper.
    Outcome-based contract
    You pay for what is delivered and measured, such as tickets resolved or cost per transaction.
    Context
    Your company’s knowledge (data, processes, rules and decisions) that lets AI act safely.
    AI
    Computers able to perform tasks that would normally require human intelligence.
    Agent
    An AI system that can carry out tasks using tools.
    Workflow
    The path a piece of work travels inside a company.
    API
    A way of letting systems talk to each other.
    Cloud
    Computing and storage reached over the internet.
    Data Platform
    An environment that organizes and serves the company’s data.
    Agentic AI
    AI that can understand goals and carry out tasks within defined limits.
    AI Harness
    The structure that supplies the context, tools, rules and controls an agent needs to act safely.