Semantix AI Suite
The proprietary technology that runs the IT and business processes of large enterprises
Semantix AI Suite connects your systems, coordinates agents and people, applies your industry’s rules and records every decision. It runs our clients’ IT services and business processes every day, and it can also run your company’s projects in any area.
- Integrates
- Orchestrates
- Governs
- Learns
Agentified IT services
- Service DeskField Services · Asset management · ITSMTicket solved before the user notices.
- AMS · ApplicationsSupport · Modernization · QualityProduction error fixed with the system’s context already gathered.
- AMS SAPImplementation · Support · SAP Business AISAP environment supported and evolving, with agents on the ERP’s data and rules.
- NOC · Infrastructure and cloudCloudOps · FinOps · ObservabilityInfrastructure failure detected and handled before it becomes an incident.
- SOC · Security24×7 monitoring · Identities · XDR and MDRSuspicious alert investigated 24×7, with the analyst deciding the block.
- DOC · Data and AIData platform · Analytics · AI governanceOvernight data load checked before anyone uses the number.
Agentified business processes
- FinanceAccounts payable · Accounts receivable and collectionsInvoice checked against order and contract, and paid on time
- Customer serviceOrders, exchanges and cancellations · Document copies and account updatesCancellation request solved in the first conversation
- Procurement and supplyRequisitions and quotes · Proposal comparisonQuotes compared and order approved within policy
- People and HROnboarding · Employee questionsOnboarding with documents checked and access ready on day one
- Legal and contractsContract review · Deadlines and obligationsContract reviewed against standard clauses, with deviations flagged
- Risk and complianceCustomer onboarding and verification · Transaction alert analysisCustomer record verified, with the audit trail ready
Connected to the systems you already have
- ERP
- CRM
- ITSM
- Data and cloud
- Legacy
Integrates, orchestrates, governs: what the platform does
For AI to do real work in any area, three things must work. Each one has a product of the suite behind it.
01The agent cannot reach the company’s systems.
IntegratesLinkAPI
Connects agents to the ERP, the CRM, databases and the company’s other tools, with protected credentials and access only to what each agent needs.
It is like giving a new employee the access they need to do their job, and only that.
Explore LinkAPI →02The process crosses several departments and stalls along the way.
OrchestratesAgentix
Coordinates several agents in the same process: in sequence, at the same time, by rule or in review cycles. When a decision requires a person, the process pauses, waits for approval and resumes where it left off.
It is like a coordinator who assigns the steps, tracks progress and calls the manager when the decision is theirs.
Explore Agentix →03No one can prove what the AI decided, or why.
GovernsSafetix
Protects personal data, blocks attempts to manipulate the agents, applies sector policies and records every execution, so the decision can be explained to an auditor or regulator.
It is like a compliance team that follows every operation in real time, not just at the end of the month.
Explore Safetix →
Ready for what enterprise AI demands today
Each capability is detailed on its product page. Here, in one sentence.
- MCP-readyThe company’s automations and APIs become tools for agents from different vendors, with access control and a record of every call.
- Free choice of modelModels from OpenAI, Anthropic, Google and DeepSeek, or your own and on-premise, chosen agent by agent.
- Voice, chat, files and eventsAgents that talk by voice in real time, read documents and kick in on a signal from another system.
- Brazilian data protectedCPF, CNPJ, RG, card numbers and other data masked before reaching the model, with no AI involved.
- Regulatory committeeA reasoned opinion on LGPD, data governance, ethics and Central Bank rules for the decisions that need it.
- A person on every risky decisionThe flow pauses for approval, and each action that changes a system can require its own sign-off.
- Learns from useUsers’ critiques go through evaluations and become a new version of the instruction, with history.
- Shadow mode before actingThe agent runs alongside the team without acting, and its decisions are compared with people’s before production.
How it works, in four steps
Every process follows the same cycle, in any area. Pick an area and follow the example.
In the example: An IT support request reaches the company
In the example: A supplier invoice arrives for payment
In the example: A customer asks to exchange a product over chat
In the example: A new hire is approved
In the example: A supplier contract arrives for review
01Build
The process is designed once: which steps exist, which systems are used and which rules apply.
Support request triage is designed on screen, with its queues and priority rules.
The accounts payable flow is designed with approval limits and matching rules.
The exchange policy is designed with its deadlines and exceptions.
The onboarding flow is designed with the documents and access for each role.
Standard clauses and acceptable limits are set up.
02Orchestrate
With each new event, the agents carry out the steps in the right order and pass the context from one to the next.
The agent reads the request, checks the knowledge base and routes it to the right queue.
The agent reads the invoice, finds the order and the receipt and prepares the entry.
The agent finds the order, confirms the deadline and generates the return label.
The agent checks the documents, registers the hire in payroll and requests access.
The agent compares the contract with the template and marks the deviations.
03Govern
During execution, security and compliance rules are applied automatically.
Personal data is masked, and requests for access to sensitive systems wait for a manager’s approval.
Payments above the limit wait for controllership approval, and bank details are verified.
Customer data is masked, and exchanges outside the policy go to a specialist.
Personal data stays protected, and missing documents go to HR.
Documents have restricted access, and relevant deviations go to the lawyer.
04Measure
Every execution is recorded with time, cost and outcome, and that history improves the next cycle.
The team tracks how many requests were resolved, how fast and at what cost.
Controllership tracks invoices paid on time, cost per invoice and mismatches.
The team tracks first-contact resolution and the reasons for exchanges.
HR tracks time to onboard and the most common issues.
Legal tracks review time and the most frequent deviations.
Your company’s context
What the operation learns stays with your company
It is what makes the operation better every day. It grows with every case and belongs to you.
- RulesYour policies, approval limits and industry rules, written for the agents to follow.
- DecisionsEvery exception decided by a person, with the reason, becomes guidance for the next case. When someone leaves, the knowledge stays.
- HistoryCases, results and times for each process, to measure and improve.
- SystemsThe data and actions of your systems, connected with access only to what is needed.
Personal data protected before it reaches the model, you choose where the models run and every use is recorded.
Two ways to build, the same engine
The people who know the process don’t always have time to build it. So your team can build on its own or with Semantix alongside.
For your team
Studio
Your team creates its own workflows on screen, combining agents, rules and connections, in your company’s environment.
For more complex processes
With Semantix
Semantix builds with your team and puts the processes into production in your company.
What your team creates and what Semantix builds run the same way and follow the same governance, with a record of every execution.
Three ways to use it
The same technology, the way your company prefers
You choose who operates. The platform, the governance and the learning context are the same.
- 01
For those who want the result without building a team
Semantix runs it for you
Our agents and specialists run the process end to end, with the result in the contract. This is how we run our clients’ IT and business processes.
How to engage - 02
For a project in a specific area
Semantix builds it, your team follows along
We run the assessment, choose with you the processes worth turning into agents and put the operation into production in your company.
How we choose the first process - 03
For those who want autonomy
Your team builds on the platform
Your team creates its own workflows in the Semantix AI Suite Studio, in your company’s environment, with the platform’s governance and Semantix’s support.
Two ways to build
Built for Brazilian regulation
Global AI tools do not always recognize a Brazilian tax ID (CPF) or a Central Bank rule. The suite was designed for regulated companies operating in Brazil and Latin America.
- Recognizes and protects Brazilian personal data, such as CPF, CNPJ and RG, at the input and output of every agent.
- Applies sector policies, such as those of the Central Bank, Open Finance and anti-money laundering, and issues a report per execution.
- Supports compliance with the LGPD, Brazil’s data protection law, with a record of every decision and human approval at sensitive points.
- Works with several AI models, from OpenAI, Anthropic, Google and DeepSeek, or your own and on-premise models, and lets you choose where data is processed.